Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and our company concerning your access to and use of our shipping and logistics services, including our website, mobile applications, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to all terms, you may not access or use our Services.

Service Description

We provide shipping and logistics services, including:

1. Domestic and international package delivery
2. Express, standard, and overnight shipping options
3. Real-time shipment tracking
4. Package insurance and protection
5. Business logistics solutions

User Accounts

Account Creation

To use certain features of our Services, you must create an account. You agree to:

1. Provide accurate, current, and complete information
2. Maintain and promptly update your account information
3. Maintain the security of your password and account
4. Accept responsibility for all activities under your account
5. Notify us immediately of any unauthorized access

Account Eligibility

You must be at least 18 years old to create an account. By creating an account, you represent that you have the legal capacity to enter into a binding contract.

Shipping Terms

Prohibited Items

You may not ship the following items:

1. Illegal substances, drugs, or narcotics
2. Weapons, firearms, ammunition, or explosives
3. Hazardous materials (flammable, toxic, corrosive)
4. Live animals or plants (without proper authorization)
5. Counterfeit goods or items that infringe intellectual property
6. Currency, negotiable instruments, or precious stones (uninsured)
7. Perishable goods (without proper packaging)
8. Items prohibited by origin/destination country laws

Package Requirements

1. Packages must be properly packed to withstand normal handling
2. Fragile items must be clearly marked and insured
3. Weight and dimension limits apply based on service type
4. Accurate package contents must be declared
5. Customs documentation required for international shipments

Delivery

Delivery timeframes are estimates and not guaranteed. We are not liable for delays caused by customs, weather, natural disasters, or other circumstances beyond our reasonable control. Recipient signature may be required for certain deliveries.

Pricing and Payment

Fees

Shipping costs are calculated based on:

1. Package weight and dimensions
2. Origin and destination
3. Service type (standard, express, overnight)
4. Additional services (insurance, signature, special handling)

Prices are subject to change. Additional charges may apply for remote areas, customs duties, taxes, or oversized packages.

Payment Terms

1. Payment is due at time of booking unless credit terms are arranged
2. We accept credit cards, bank transfers, and other approved methods
3. Failed payments may result in service suspension
4. Refunds are processed according to our refund policy

Liability and Insurance

Limited Liability

Our liability for loss, damage, or delay is limited to the declared value of the shipment or our standard liability limits, whichever is lower.

Insurance

Basic coverage is included for all shipments. Additional insurance is available for high-value items and must be purchased at time of shipping. Claims must be filed within 30 days of delivery with supporting documentation.

Exclusions

We are not liable for:

1. Acts of God, war, terrorism, or civil unrest
2. Customs seizures or delays
3. Improper packaging by sender
4. Prohibited or restricted items
5. Consequential or indirect damages
6. Data, software, or information loss

Claims and Refunds

Filing Claims

To file a claim for loss, damage, or delay:

1. Submit claims within 30 days of scheduled delivery
2. Provide tracking number, photos, and supporting documents
3. Retain damaged packaging and contents for inspection
4. Claims are processed within 14 business days

Refund Policy

Refunds may be issued for cancelled shipments (before pickup), service failures, or billing errors. Refunds are processed to the original payment method within 7-10 business days.

Intellectual Property

All content, trademarks, logos, and intellectual property on our website and in our Services are owned by or licensed to us. You may not use, copy, reproduce, or distribute our content without express written permission.

User Conduct

You agree not to:

1. Violate any laws or regulations
2. Infringe on others' rights or privacy
3. Transmit harmful code or viruses
4. Interfere with system security or operation
5. Use Services for fraudulent purposes
6. Impersonate others or misrepresent affiliation

Termination

We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in fraudulent or illegal activity. You may close your account at any time by contacting support.

Disclaimer of Warranties

Services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee uninterrupted, error-free, or secure service operation.

Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, arising from your use of our Services.

Dispute Resolution

Governing Law

These Terms are governed by the laws of Nigeria, without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with applicable arbitration rules, except where prohibited by law.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes become effective upon posting. Your continued use of Services after changes constitutes acceptance of the modified Terms. We will provide notice of material changes via email or website notification.