Privacy Policy

Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shipping and logistics services, including our website and mobile applications.

Information We Collect

Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you, including:

• Contact Information: Name, email address, phone number, shipping and billing addresses
• Account Information: Username, password, and account preferences
• Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
• Shipment Information: Sender and recipient details, package contents, delivery preferences
• Identification: Government-issued ID for certain international shipments as required by law

Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, links clicked, time spent on site, referring website
• Location Data: Approximate location based on IP address or precise location if you grant permission
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

How We Use Your Information

We use the information we collect for the following purposes:

• Process and fulfill shipment orders
• Provide customer support and respond to inquiries
• Send tracking updates and delivery notifications
• Process payments and prevent fraud
• Improve our services and develop new features
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our terms
• Analyze usage patterns and optimize website performance

How We Share Your Information

We may share your information with:

• Service Providers: Third parties who assist us in operating our business (payment processors, cloud hosting, customer support)
• Delivery Partners: Courier companies and logistics partners necessary to fulfill deliveries
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest (SSL/TLS)
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails using the link in our communications
• Data Portability: Request a copy of your data in a structured format
• Restriction: Request limitation of how we process your information

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Authenticate your account and maintain security
• Analyze site traffic and user behavior
• Provide personalized content and recommendations

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records are typically retained for 7 years in accordance with regulatory requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.